Paola was born in Cali, Colombia. After working in hospitality at the Ritz Carlton in HR and Customer Service Training Paola has become a Customer Service Training expert, Paola had the chance to do international recruiting for the Ritz Carlton Group where she was able to use her skills. She was very impressed with the way Kelly Roofing treats their employees and how important it was to have her on board to ensure the entire company delivered world-class customer service. Paola, her daughter and her husband love the life they live here in Naples and the contribution Paola brings to Kelly Roofing is groundbreaking. “No other roofing company dedicates as much time to training, improvement and customer satisfaction like Kelly Roofing does” Paola explains.